Commercial


Insurance Claim

The Scenario

A customer insurance claim states another party was at fault for a small car accident at the intersection of Rockeby Rd and Hay St, Graceville. The accident happened about 3:15pm on Thursday last week. Discussions with both parties reveal differing descriptions of how the accident happened.

The Need

The Claims Assessor would like to actually see the accident happen so he can resolve where liability lies. Failing that, he would like to see the lead up to the accident and what happened immediately afterwards.

The Solution

The Claims Assessor logs into the VO service and places a virtual camera on the intersection. He sets the time interval to cover 3pm until 3:30pm last Thursday. He sees that 3 buses and 4 taxis went through the intersection during that time. He retrieves the footage from those vehicles and is actually able to see one of the cars fail to stop at the red light and collide with his claimant.

 

Fleet Management

The Scenario

Mrs Mary Olger called the bus company hotline complaining that her regular bus to the shops last Monday was 20 minutes late and when she mentioned this to the bus driver he was rude and abusive. She always catches the route 99 bus at around 10am from the bus stop down the road (she lives at 82 Noolings Way, Redwater), but she doesn’t know the vehicle number or the drivers name.

If buses run more than 5 minutes outside of their reported timetable the transport authority can fine the operator up to $500 for every proven complaint.

The Need

The bus operator would like to identify the driver of the bus and view footage to determine if the driver was acting inappropriately. They also want to see if the vehicle was running late.

The Solution

The Transport Coordinator logs into the VO service and places a virtual camera covering the area around Noolings Way bus stop for the period 9:45am to 10:30am last Monday. He is limited to seeing only his company’s buses. He sees that one bus passed through the area at 10:00am and a second bus went through at 10:18am. A bus travelling in the other direction went through at 10:05am.

The Coordinator retrieves the external video from all 3 buses plus the internal video and audio from the 10:18am vehicle. The external video shows Mrs Olger was not at the bus stop at 10:00am when the bus passed but was approaching the stop at 10:05am when the bus in the other direction passed. This means the buses were on time, so no $500 fine.

The internal video and audio from the 10:18am bus shows that Mrs Olger aggressively accused the driver of being 20 minutes late. He denied this politely and explained that his service was running on time. Mrs Olger withdrew her complaint when the situation was explained to her and she was able to view the videos and listen to the audio.

 

Real Estate

The Scenario

www.ozihomes.com.au is a real estate website company who rely on customers visiting their website and finding their dream property. It is a very competitive business and they need something to convince visitors to turn clicks into visits.

The Need

The Proprietors decide that customers need to get a feel for the area before they will visit a property. They would like to offer a “drive through” view of the suburb around the property for sale.

The Solution

While viewing a property on the ozihomes.com.au web site, a client can click “View area” and see a map with the property of interest in the centre. They can then point on the map and drag the mouse around to see the view as if they were driving through.

The video is captured from cameras fitted on garbage trucks that pass through each street weekly. The video is “sanitised” to remove personal details that might compromise peoples’ privacy.

For information on VO Partners and Resellers, click here